Privacy Policy

At Balanced Essence Medical Wellness, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book services, or interact with our team. By using our website, you agree to the terms outlined below.

Information We Collect
We may collect the following types of information when you interact with us:
• Personal Information: Name, phone number, email address, billing information, and appointment details.
• Health Information: Details you voluntarily share regarding medical history, conditions, or treatment goals (used only for providing safe and personalized care).
• Technical Information: IP address, browser type, device information, and website usage through cookies and analytics tools.

How We Use Your Information
We use the information collected to:
• Schedule and manage appointments
• Provide personalized treatments and services
• Process payments and send receipts
• Respond to inquiries and customer support requests
• Improve our website, services, and client experience
• Share promotions, news, or updates (with your consent)
We do not sell or rent your personal information. We may share information in the following
circumstances:
• Service Providers: With trusted vendors who assist with payment processing, website
hosting, or email delivery.
• Legal Requirements: If required by law, court order, or government request.
• Business Transfers: In case of a merger, acquisition, or sale of assets.
No mobile information will be shared with third parties/affiliates for
marketing/promotional purposes. Information sharing to subcontractors in support
services, such as customer service is permitted. All other use case categories exclude
text messaging originator opt-in data and consent; this information will not be shared
with any third parties.

Mobile Terms of Service
If you opt in to receive text messages from us, the following terms apply:
1. Messages related to your account, orders, services, appointment reminders, marketing and promotional messages may be received. Frequency may vary.
2. You can cancel the SMS service at any time by texting "STOP." After you send "STOP," we will confirm your unsubscribe via SMS. After this, you will no longer receive messages from us. If you would like to opt back in, you may sign up again as you did previously.
3. If you are experiencing issues with the messaging program, reply with the keyword "HELP" for assistance, or contact us directly at Bellmore@balancedessencewellness.com or (516) 216-9046.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
6. If you have questions regarding privacy, please review our Privacy Policy here:
https://www.balancedessencewellness.com/privacy-policy.

Cookies & Tracking Technologies
Our website may use cookies and similar technologies to analyze traffic and enhance your experience. You can adjust your browser settings to decline cookies, but this may limit certain features of the site.

Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. While we strive to keep your information secure, no method of transmission online is 100% secure.

Your Rights
You have the right to:
• Access, update, or correct your personal information
• Request deletion of your personal data (subject to legal or medical record requirements)
• Opt-out of receiving promotional communications at any time

Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." You acknowledge that your continued use of our website after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal information is subject to the updated Privacy Policy, as of its effective date.

Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Balanced Essence Medical Wellness
2793 Jerusalem Ave, North Bellmore, NY 11710
Email: Bellmore@balancedessencewellness.com
Phone: (516) 216-9046